About Us
Akins Plumbing was founded in 1986 by Ricky Akins, Master Plumber. Our business model is quite simple: provide superior quality service and maintain our honest and dependable reputation our customers have grown to expect from us. All of our work is 100% guaranteed! If, for any reason, you have an issue with our staff or work we will correct immediately. Nothing is more important to us than you – our customer!
We know that our business model isn’t the popular or easy one, but we feel like it’s the right thing to do. Akins Plumbing treats all of our customers with the same respect and care that we would our own family. When you choose Akins Plumbing for your plumbing service provider you have joined our family. Your project will be given the utmost dedication and we will not stop until you are satisfied. Akins Plumbing believes if you take care of your customers they will call again when they have another plumbing emergency – it’s that simple!
We are a company that prides ourselves on our quality plumbing work. Akins Plumbing Technicians are highly trained and state certified in various plumbing and septic trades. No Excuses, Just Results!
Ricky Akins, Founder & President
icky Akins has been a Master Plumber in the State of Georgia for over 30 years. His background in the Marines and strong work ethic has defined Akins Plumbing’s core principles as a business. He seeks out only the most qualified technicians to represent his company and our beliefs. To this day, Ricky still answers incoming phone calls and handles customer service with our customers.
If you are not completely satisfied with any part of your plumbing project please feel free to call Ricky at
770-339-8359. Ricky has been taking care of his customers for over 30 years and he welcomes your feedback and comments to learn how we can do better as a company.
Our Philosophy
- Our customers are our family. When you choose Akins Plumbing we will treat you with respect and fully explain any detail you want to understand better. That’s how we like to be treated, so we offer the same curteosy. We aren’t here to make a quick buck – we are here to provide high quality service that will have you call us again when you’re in a pinch, so we can take care of you again and again!
- Each and every project is important to us. Regardless of the size of your project, we treat each and every customer with the same respect and quality that we expect for ourselves.
- We quote all work up front. We do not have any hidden costs or surprise invoices. You will know exactly how much your job costs before work begins. If you feel like you were not quoted properly please call our main line at 770-339-8359 and we will take care of it and better understand your situation.
- We take the time to explain the details of the project and what steps are necessary to resolve your situation. We want you to understand what needs to be done – and what caused the problem so you can avoid it in the future. We want to be your solutions partner, not just the company you call when you have problems.
- 24/7/365 – It’s not just a number to us. We are available any day of the week at any time for you – even on holidays!
- We prioritize service calls based on need and severity of the issue. We understand if you are experiencing an emergency and accommodate to resolve your situation fast.
- We are the honest plumber. We don’t need to deceive you or add in extra hidden costs. Our customers love us for it! Why deal with a company that you can’t trust? We are rated A+ with the Better Business Bureau and have thousands of reviews all across the internet. Our main goal is your complete satisfaction and quality worksmanship that will lasts for years to come.
- Our technicians are on time, every time. Akins Plumbing believes when you schedule service you shouldn’t be left in the dark or waiting around for us to show up. If, for any reason, we are going to be late we will call you. It’s as simple as that. And if we don’t, give our main number a call and let us know. We will take care of it for you.
- An Akins Plumbing Technician will call and verify your appointment with you before showing up. This will not only allow us to get any special instructions from you, but it will also let you know which technician is coming and when we will be there. We want you to feel safe when we enter your home, so we take every step we can to make you feel comfortable with your experience.
- A real plumber answers our phone calls 24/7. You will never talk to an answering service or a secretary. We take great pride in our ability to have our plumbers field our phone calls. This saves you a lot of time by speaking directly to the technician with no middle man and we pass that savings right on to you. It’s a simple concept right? Eliminate the unnecessary wastes and extra expenses so we can offer our high quality plumbing services at a lower price than the big guys.
Our Service Area
From Atlanta to Athens, we have you covered when you need work done to your home. We live here, we grew up here and we are proud to now service our fellow Georgians in their time of need. No one enjoys calling a plumbing company and it can be a stressful time for you. We are different.
If you aren’t in our service area we can make exceptions to come to your home. If we can’t, we will recommend a reputable company or partner in your area. We can’t guarantee their work, but we will not recommend a company to you that we wouldn’t use ourselves. If you aren’t sure or have any questions about our service area call us at
770-339-8359
and we will be happy to answer any questions you may have.
